After Adopting

I haven't received confirmation of the adoption, what can I do?
After completing the adoption, did you not receive the confirmation email? No problem, below we list some of the issues that might have occurred: ...
Wed, 19 Mar, 2025 at 3:15 PM
How can I add more honey to my adoption?
To be able to add more honey to your adoption you will have to follow these simple steps: 1) Access your profile directly from the 3Bee App and click on &...
Wed, 19 Mar, 2025 at 3:27 PM
Can I change honey or beehive?
It is always possible to change honey, beehive or beekeeper. In order to change honey or hive changes, simply contact customer service, who will take care...
Wed, 19 Mar, 2025 at 3:30 PM
Why am I not receiving updates from my hive?
If you can no longer monitor the beehive from your 3Bee profile, it could be due to one of the following factors: The duration of your adoption has end...
Wed, 19 Mar, 2025 at 3:36 PM
Why haven't I received my honey?
For all adoptions that include honey, the shipment will be made at the end of the beekeeping season and based on the availability of the selecte...
Wed, 19 Mar, 2025 at 4:01 PM
What to do if you receive a broken jar of honey?
At 3Bee, we’ve designed Sustainable Packaging that prevents the breakage of honey jars in 99.9% of cases. Unfortunately, not all beekeepers in our n...
Wed, 19 Mar, 2025 at 4:09 PM
How can I download the app?
To download our app, you can click on the following links: App Store Google Play
Wed, 19 Mar, 2025 at 4:16 PM
How can I redeem the honey included in my adoption?
To redeem the honey included in your Adoption Plan, you will need to enter your shipping address and a phone number directly in your profile by clicking on ...
Wed, 19 Mar, 2025 at 4:21 PM
Where to enter the shipping address for the gift recipient?
In gift adoptions, the shipping address can only be entered by the recipient of the gift due to privacy reasons. In the case of gift delivery via email,...
Wed, 19 Mar, 2025 at 4:30 PM
Add extra honey
It is possible to add extra honey to your adoption exclusively through the 3Bee app. If you are unable to add extra honey to your adoption, it’s likely ...
Wed, 19 Mar, 2025 at 4:41 PM